Customer Support

Please refer to the categories below for frequently used information. If you need further assistance contact us at: mobileops@satcomdirect.com, or 321.777.0771.

Country Codes
Attempting an international call and dont know the Country Code or City code? Let us help you. This page provides the Country Codes and if you click on the Country it will tell you the city codes as well.

My Account
Change your account information, including your login and password, shipping details, account history, etc.


Datasheets

Detailed information and links, Satcom Direct Inmarsat and Iridium procedures, instructions, technical bulletins and other miscellaneous documents.


Manuals

Links to Satellite Equipment manufacturer manuals including Iridium, and BGAN products.


Firmware / Drivers

Links to Hotfixes and Patches for your Iridium Satellite Phone and Thrane & Thrane BGAN Terminals.



Tech Support from your Satellite Phone

Iridium 9505 or 9505A Satellite Phone
        Dial "7777" and press the "Ok" Button

Iridium 9555 Satellite Phone
        Dial "7777" and press the Green Key

Calls go directly to Satcom Direct, for Tech Support at no charge to you. Satcom Direct provides Free 24/7 Technical Support.

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  • 668 W. Eau Gallie Blvd | Melbourne, FL 32935 | Phone: +1.321.777.0771 | Fax: +1.321.777.3702