Satcom Direct

Frequently Asked Questions

Support

Firmware Upgrades

Frequently Asked Questions

User Guides

Follow the steps below if the Iridium 9505A is displaying Check SIM or Insert SIM error.

Step 1: Remove SIM card 
  1. Rotate the antenna on the phone away from the battery cover
  2. Remove the battery cover by pressing down on the release clip located below the antenna socket and pulling the cover
  3. Remove the battery by pressing down on the release clip located at the top of the battery
  4. Unlock the SIM card door by sliding it to the left
  5. Note the position of cut corner on the SIM card
  6. Lift up the SIM card door
  7. Remove SIM card
  8. Obtain a soft cloth or contact cleaner
  9. Wipe gold prongs on both SIM card and phone

Step 2: Insert SIM card
  1. Insert SIM card into SIM card door
  2. Ensure the cut corner of the SIM card lines up with the cut corner on the phone
  3. Close SIM card door
  4. Slide the SIM card door to the right to lock it in to place
  5. Insert the battery and press firmly to lock it into place. Make sure the arrows on the battery are aligned with the arrows in the battery compartment
  6. Insert the battery door and press firmly to lock it into place
  7. Press and hold power button
  8. The phone will power on and begin to search for the Iridium network

Follow the steps below on how to access voicemail from the Iridium phone.

Step 1: Register to the network
  1. Take the Iridium phone outside to the most open area possible
  2. Rotate the antenna until it snaps into place
  3. Extend the antenna

Step 2: Call voicemail
  1. Press the Envelope key on the keypad
  2. Select “Call Voicemail”
  3. Enter your full Iridium number when prompted, Example: 8816 325 12345
  4. Your voicemail greeting will play, interupt with the ” * ” key
  5. Enter your passcode, the default code is the last seven digits of your Iridium phone number
  6. Follow the voice prompts

Follow the steps below on how to set the date and time on the Iridium 9505A handset.

Solution: Change the Date and Time on the phone
  1. Click on the “Menu” button.
  2. Scroll to “Phone Setup” and press the “OK” key.
  3. Scroll to “Set Time and Date” and press the “OK” key.
  4. You will have the option of setting the “Home time” and “Away time” on the phone. Scroll to either option to change the time.
  5. To see whether Home or Away time is active, scroll to “Phone Setup”, then “Show Time and Date” and press “OK.” Scroll to “Change Clock Display” and press “OK.” You will see Home time and Away time and whichever one has a check mark next to it is the active one.

Follow the steps below on how to place a call from the Iridium phone.

Solution 1: Calling a North American number
  1. To place a call from the Iridium 9505A you must be outside with a clear line of sight to the sky.
  2. Rotate and extended the antenna
  3. Press and hold the 0 key until the + appears
  4. Dial the country code, area code/city code and phone number 
    • Example: + (country code)(area code/city code)(phone number)
    • Example: + 1 416 253 6008

Follow the steps below on how to place a call to the Iridium phone.

Solution 1: Dialing from a landline or cellular
  1. To place a call to an Iridium phone you must have international dialing capabilities
  2. From a North American landline or cellular dial, 011 followed by the 8816 number
    • Example: 011 8816 325 12000

Solution 2: Dialing from an Iridium phone to an Iridium phone
  1. From the Iridium phone dial, + followed by the 8816 number.
  2. To obtain the + sign, press and hold the 0 key until the + appears
  3. Dial the Iridium satellite phone number and press OK
    • Example: + 8816 325 12000

Solution 3: Calling to another Iridium phone
  1. To place a call from the Iridium 9505A you must be outside with a clear line of sight to the sky.
  2. Rotate and extended the antenna
  3. Press and hold the 0 key until the + appears followed by the 8816 number
    • Example: + 8816 325 12345

Follow the steps below on how to send a text message.

Solution 1: Sending a text message to another phone
  1. Press the Envelope key
  2. Scroll to Message Editor, and press OK
  3. Type desired message, and press OK
  4. Send Message appears, press OK
  5. Enter destination number, starting with + followed by country code, area code and phone number
    • Example: + 1 416 253 6008
  6. Press OK
  7. Send will appear on the display, press OK

Follow the steps below for assistance on how to unblock your Iridium 9505A handset.

Note: Blocked appears when the incorrect PIN code has been entered more than 3 times.

Step 1: Locate the PUK code
  1. Obtain your PUK code from the back of your SIM card holder
    • If you’re unable to locate your PUK code contact our Customer Care department via email or our live chat.
Step 2: Unblock the satellite phone
  1. Phone will display “BLOCKED.”
  2. Enter **05*
  3. You will be prompted for the SIM PUK Code.
  4. Enter the PUK code and press “OK.”
  5. You will then be prompted to create a SIM “PIN Code.”
  6. Enter “1111” and press “OK.”
  7. You will be prompted to confirm the PIN previously entered.
  8. Enter “1111” and press “OK.”

Follow the steps below on how to enter the SIM PIN on the Iridium 9505 & 9505A.

Step 1: Enter the SIM PIN Code
  1. Enter 1111 into the phone and press the “OK” key.
  2. The phone will now be unlocked.

Step 2: Disable the SIM PIN prompt on the phone

This will prevent the phone from asking for the SIM PIN again.

  1. Make sure you are at the home screen (press and hold C button for a few seconds).
  2. Press “Menu” key.
  3. Scroll to “Phone Setup” and press the “OK” key.
  4. Scroll to “Require SIM Card PIN” and press the “OK” key.
  5. Scroll to “Off” and press the “OK” key.
  6. Enter PIN “1111” and press the “OK” key.
  7. Completed will appear on the display. 
  8. Power phone off and on to verify you are no longer being prompted to enter SIM PIN.

Follow the steps below on how to disable the SIM PIN on the Iridium 9505A.

Step 1: Enter the SIM PIN Code
  1. Enter 1111 into the phone and press the OK.
  2. The phone will now be unlocked.

Step 2: Disable the SIM PIN prompt on the phone
  1. This will prevent the phone from asking for the SIM PIN again.
  2. Make sure you are at the home screen (press and hold C button for a few seconds).
  3. Press Menu.
  4. Scroll to Phone Setup and press OK.
  5. Scroll to Require SIM Card PIN and press OK.
  6. Scroll to Off and press OK.
  7. Enter PIN 1111 and press OK.
  8. Completed will appear on the display.
  9. Power phone off and back on to verify you are no longer being prompted to enter SIM PIN.

Follow the steps below on how to insert the SIM card into the Iridium 9555.

Solution 1: Insert SIM card
  1. Remove the battery by sliding up the release clip and pulling the battery out. See the diagram below for additional assistance
  2. Note the position of the cut corner on the SIM card
  3. Make sure the cut corner is on the same side displayed on the SIM card slot
  4. Insert the battery and press firmly to lock it into place
  5. Press and hold power button
  6. The phone will power on and begin to search for the Iridium network

Follow the steps below if the Iridium 9555 is displaying Check SIM or Insert SIM error.

Solution 1: Remove SIM card
  1. Remove the battery by sliding up the release clip and pulling the battery out. See the diagram below for additional assistance
  2. Note the position of the cut corner on the SIM card
  3. Remove SIM card
  4. Obtain a soft cloth or contact cleaner
  5. Wipe gold contacts on SIM card

Solution 2: Insert SIM card
  1. Insert SIM card
  2. Make sure the cut corner is on the same side displayed on the SIM card slot
  3. Insert the battery and press firmly to lock it into place
  4. Press and hold power button
  5. The phone will power on and begin to search for the Iridium network

Follow the steps below on how to send a text message from the Iridium 9555 & Iridium Extreme.

Solution 1: Sending a text message
  1. Make sure you are outside with a clear line of sight to the sky and not surrounded by any significant obstructions (tress, buildings, power lines)
  2. Extend the antenna
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press Menu
  5. Scroll to Messages, and press Select
  6. Select Create message, and press Select
  7. Enter desired message (press the * key for special characters)
  8. Press Options when done
  9. Select Send, and press Select
  10. Select New Recipient and press Add
  11. Select Enter Number and press Select
    • Alternatively, you can also choose a contact from the list and press Select
  12. Enter the recipient number, starting with + followed by country code, area code and phone number and press OK
    • Example: + 1 321 258 6969
  13. Press Send to send your message

Follow the steps below on how to retreive text messages on the Iridium 9555.

Solution 1: Access new Text Messages sent to the phone
  1. When you receive a new message, you will see “New SMS, Read Now?”
  2. Press “Yes” and continue with step 3 or press “No” to read the message later

Solution 2: Access old Text Messages sent to the phone
  1. If you wish to look at saved text messages then press “Menu”
  2. Scroll to “Messages” and press “Select”
  3. Scroll to “Inbox” and press “Select”
  4. Use the arrow keys to move forward through a message one screen at a time
  5. Press “Read” to access options for that entry

Solution 3: Access outgoing Text Messages
  1. If you wish to look at text messages that you have sent out then press “Menu”
  2. Scroll to “Messages” and press “Select”
  3. Scroll to “Outbox” and press “Select”
  4. Use the arrow keys to move forward through a message one screen at a time
  5. Press “Read” to access options for that entry

Follow the steps below on how to place a call from the Iridium 9555 & Iridium Extreme.

Solution 1: Calling a North American number
  1. Take the phone outside in the most open area possible
  2. Extend and rotate the antenna so it points to the sky when against your ear
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press and hold the 0 key until the + appears
  5. Dial the country code, area code and phone number
    • Example: + (country code)(area code/city code)(phone number)
    • Example: + 1 321 258 6111

Solution 2: Calling to another Iridium phone
  1. Take the phone outside in the most open area possible
  2. Extend and rotate the antenna so it points to the sky when against your ear
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press and hold the 0 key until the + appears followed by the 8816 number
    • Example: + 8816 325 12345

Follow the steps below if your Iridium 9555 or Iridium Extreme handset is displaying PIN BLOCKED.

Note: PIN blocked will be displayed if the incorrect PIN code has been entered 3 times. If the incorrect PUK code is entered 5 times, the SIM card will self-destruct and a new SIM card will be required.

Step 1: Obtain the PUK code
  1. Contact us by phone, email, or live chat to request your PUK code.
  2. Have your Iridium phone number ready as the PUK code is specific to your Iridium phone number.

Step 2: Enter the PUK code into the phone
  1. Phone will display PIN BLOCKED
  2. Enter **05* press Green button
  3. You will be prompted for the SIM PUK Code
  4. Enter the PUK code
  5. Scroll down to New PIN
  6. Enter 1111
  7. Scroll down to Verify New PIN
  8. Enter 1111 and press OK
  9. The phone will now be unblocked

Step 3: Disable the SIM PIN
  1. From home screen, press Menu
  2. Scroll to Security and press Select
  3. Scroll to SIM Lock and press Select
  4. Scroll to Disable SIM PIN and press Select
  5. Enter 1111 and press OK
  6. The SIM PIN will now be disabled on startup

If the Iridium 9555 phone displays “Enter Phone PIN” at startup enter the code 1234 followed by the green call key. If this PIN does not work DO NOT continue trying, this could lead to the phone being locked out. Call customer service for assistance.

Follow the steps below on how to insert the SIM card into the Iridium Extreme.

  1. Remove the battery by twisting the d-ring set screw counterclockwise and pulling away from the phone.
  2. Unlock the SIM card door by sliding it to upwards
  3. Note the position of the cut corner in the SIM card slot
  4. Lift up the SIM card door
  5. Insert SIM card into SIM card door
  6. Ensure the cut corner of the SIM card lines up with the cut corner on the phone
  7. Close SIM card door
  8. Slide the SIM card door downwards to lock it in to place
  9. Insert the battery and twist the d-ring set screw clockwise to lock it in to place
  10. Firmly press on the center of the battery to ensure it is well seated
  11. Press and hold power button
  12. The handset will power on and begin to search for the Iridium network

Follow the steps below on how to place a call from the Iridium 9555 & Iridium Extreme.

Solution 1: Calling a North American number
  1. Take the phone outside in the most open area possible
  2. Extend and rotate the antenna so it points to the sky when against your ear
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press and hold the 0 key until the + appears
  5. Dial the country code, area code and phone number
    • Example: + (country code)(area code/city code)(phone number)
    • Example: + 1 321 256 6925

Solution 2: Calling to another Iridium phone
  1. Take the phone outside in the most open area possible
  2. Extend and rotate the antenna so it points to the sky when against your ear
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press and hold the 0 key until the + appears followed by the 8816 number
    • Example: + 8816 324 12345

Follow the steps below on how to send a text message from the Iridium 9555 & Iridium Extreme.

Solution 1: Sending a text message
  1. Make sure you are outside with a clear line of sight to the sky and not surrounded by any significant obstructions (tress, buildings, power lines)
  2. Extend the antenna
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press Menu
  5. Scroll to Messages, and press Select
  6. Select Create message, and press Select
  7. Enter desired message (press the * key for special characters)
  8. Press Options when done
  9. Select Send, and press Select
  10. Select New Recipient and press Add
  11. Select Enter Number and press Select
    • Alternatively, you can also choose a contact from the list and press Select
  12. Enter the recipient number, starting with + followed by country code, area code and phone number and press OK
    • Example: + 1 321 258 6969
  13. Press Send to send your message

To enable the GEOS SOS service on your Iridium Extreme, you will need to perform the following:

Step 1: Register with GEOS
  1. Navigate to https://my-geos.com/registration
  2. Fill in the GEOS registration form and your details when done.

Once you have completed the GEOS registration process, check your phone to ensure it has been configured correctly by following the steps below.

Step 2: Configure Extreme for use with GEOS
  1. A warning message will be displayed, “WARNING! You have no configured GEOS Service”, press Setup
  2. Scroll to Use and press Select
  3. A message will be displayed, “Please confirm you have registered…”, press OK
  4. Power the handset off and back on again
  5. When handset starts up, confirm the warning message is no longer presented.
  6. You’ve successfully configured your handset for use with GEOS.

Follow the steps below if your Iridium 9555 or Iridium Extreme handset is displaying PIN BLOCKED. 

Note: PIN blocked will be displayed if the incorrect PIN code has been entered 3 times. If the incorrect PUK code is entered 5 times, the SIM card will self-destruct and a new SIM card will be required.

Step 1: Obtain the PUK code
  1. Contact us by phone, email, or live chat to request your PUK code.
  2. Have your Iridium phone number ready as the PUK code is specific to your Iridium phone number.

Step 2: Enter the PUK code into the phone
  1. Phone will display PIN BLOCKED
  2. Enter **05* press Green button
  3. You will be prompted for the SIM PUK Code
  4. Enter the PUK code
  5. Scroll down to New PIN
  6. Enter 1111
  7. Scroll down to Verify New PIN
  8. Enter 1111 and press OK
  9. The phone will now be unblocked

Step 3: Disable the SIM PIN
  1. From home screen, press Menu
  2. Scroll to Security and press Select
  3. Scroll to SIM Lock and press Select
  4. Scroll to Disable SIM PIN and press Select
  5. Enter 1111 and press OK
  6. The SIM PIN will now be disabled on startup

Follow the steps below on how to insert the SIM card into the Iridium Extreme.

  1. Remove the battery by twisting the d-ring set screw counterclockwise and pulling away from the phone.
  2. Unlock the SIM card door by sliding it to upwards
  3. Note the position of the cut corner in the SIM card slot
  4. Lift up the SIM card door
  5. Insert SIM card into SIM card door
  6. Ensure the cut corner of the SIM card lines up with the cut corner on the phone
  7. Close SIM card door
  8. Slide the SIM card door downwards to lock it in to place
  9. Insert the battery and twist the d-ring set screw clockwise to lock it in to place
  10. Firmly press on the center of the battery to ensure it is well seated
  11. Press and hold power button
  12. The handset will power on and begin to search for the Iridium network

Follow the steps below on how to send a text message from the Iridium 9555 & Iridium Extreme.

Solution 1: Sending a text message
  1. Make sure you are outside with a clear line of sight to the sky and not surrounded by any significant obstructions (tress, buildings, power lines)
  2. Extend the antenna
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press Menu
  5. Scroll to Messages, and press Select
  6. Select Create message, and press Select
  7. Enter desired message (press the * key for special characters)
  8. Press Options when done
  9. Select Send, and press Select
  10. Select New Recipient and press Add
  11. Select Enter Number and press Select
    • Alternatively, you can also choose a contact from the list and press Select
  12. Enter the recipient number, starting with + followed by country code, area code and phone number and press OK
    • Example: + 1 321 258 6969
  13. Press Send to send your message

Follow the steps below on how to place a call from the Iridium 9555 & Iridium Extreme.

Solution 1: Calling a North American number
  1. Take the phone outside in the most open area possible
  2. Extend and rotate the antenna so it points to the sky when against your ear
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press and hold the 0 key until the + appears
  5. Dial the country code, area code and phone number
    • Example: + (country code)(area code/city code)(phone number)
    • Example: + 1 321 256 6925

Solution 2: Calling to another Iridium phone
  1. Take the phone outside in the most open area possible
  2. Extend and rotate the antenna so it points to the sky when against your ear
  3. Wait for the phone to register, the word Registered will appear on the display
  4. Press and hold the 0 key until the + appears followed by the 8816 number
    • Example: + 8816 324 12345

To enable the GEOS SOS service on your Iridium Extreme, you will need to perform the following:

Step 1: Register with GEOS
  1. Navigate to https://my-geos.com/registration
  2. Fill in the GEOS registration form and your details when done.

Once you have completed the GEOS registration process, check your phone to ensure it has been configured correctly by following the steps below.

Step 2: Configure Extreme for use with GEOS
  1. A warning message will be displayed, “WARNING! You have no configured GEOS Service”, press Setup
  2. Scroll to Use and press Select
  3. A message will be displayed, “Please confirm you have registered…”, press OK
  4. Power the handset off and back on again
  5. When handset starts up, confirm the warning message is no longer presented.
  6. You’ve successfully configured your handset for use with GEOS.

  1. Remove the battery cover by unscrewing the set screw.
  2. Install the battery as displayed in the diagram below.
  3. Ensure the gold contacts of the battery are aligned with the gold contacts of the device.
  4. Attach the battery cover and tighten the set screw.

Follow the instructions & diagram below for assistance on how to insert the SIM card into the Iridium GO!

Solution: Insert the SIM card
  1. Remove the battery cover by unscrewing the set screw
  2. Remove the battery
  3. Unlock the SIM card door by sliding it
  4. Insert the SIM card into the tracks on the SIM card door
  5. Close the SIM card door and lock it in to place
    • Ensure the cut corner is aligned with the cut corner on the device
  6. Insert the battery
  7. Attach the battery cover and tighten the set screw

Follow the instructions & diagram below for assistance on how to charge the battery in the Iridium GO.

Solution: Charging the battery
  1. Open the USB cover as displayed in the diagram below
  2. Plug-in the provided Micro-USB cable into the device
  3. Plug-in the other end into the wall using the provided AC adapter.

Note: The device will take approximately 3 hours to charge

Follow the steps below if you are unable to login to the Iridium GO! application for Android using the default “Guest” username and password.

Note: This issue is associated with older Android devices however specific versions are unknown.

Solution 1: Clear Iridium GO! application settings
  1. From your Android home screen, navigate to Settings.
  2. Select Applications/Application Manager.
  3. Scroll down and select Iridium GO!.
  4. Select Clear data.
  5. Select Clear cache.
  6. Select Force stop.
  7. Navigate back to your home screen.
  8. Launch the Iridium GO! app and try to login.

Solution 2: Remove app & reset device
  1. Power ON the Iridium GO!
  2. Press and hold the reset button until “Reset to factory defaults?” appears on the display. The reset button is located in the external antenna compartment beneath the antenna.
  3. Select the Yes soft-key, your Iridium GO! will reset to factory settings and power cycle.
  4. Uninstall the Iridium GO! application from your Android device.
  5. Power your Android device off and back on again.
  6. Reinstall the ‘Iridium GO!’ applications and reboot the phone again.
  7. Turn off all Bluetooth signals before you log in to the Iridium GO! Wi-Fi hotspot.
  8. Connect to the Iridium GO! Wi-Fi hotspot using your Android device.
  9. Launch the Iridium GO! application and select login.
  10. Login using the default username and password of ‘guest ‘.

Follow the steps below if you are unable to configure SOS using the Iridium GO! application for iOS.

Note: On some iOS devices, the option to enable GEOS Service or configure your own SOS recipients is greyed out and cannot be selected. The steps below will allow you to configure the SOS settings on your iOS device if you are experiencing this issue.

  1. Connect to the WiFi network of your Iridium GO!
  2. Open your Safari Browser and in the address bar navigate to: 192.168.0.1
  3. The Iridium GO! interface page will be displayed and prompt you for a username and password
    • If you have not changed the default login credentials, login using ‘ guest ‘ in both fields
  4. Once you have logged in, navigate to the Location Options tab.
  5. Select if you would like to “Use” or “Do not use” the GEOS Service
    • If “Use” is selected, the Call Recipient and Message Recipient fields will display GEOS.
      • When prompted, enter the 5-digit confirmation code provided by GEOS and select OK
      • Select “Save” to save your settings.
    • If “Do not use” is selected, fill in the Call Recipient and Message fields with the desired contact information
      • Enter the contact number using the following dialing pattern
        • Example: + (country code)(area code/city code)(phone number)
        • Example: + 1 321 454 4969
      • Select “Save” to save your settings.
  6. The SOS settings of your Iridium GO! device have now been configured.
Solution 1: Calling a North American number
  1. Deploy the antenna to power on the Iridium GO!
  2. The Iridium GO! will display bars of signal strength
  3. The Iridium GO! will then display Searching followed by Iridium once the device has registered
  4. Connect to the Iridium GO! wifi hotspot
  5. Launch the Iridium GO! application
  6. Login using the desired profile (Guest is default)
  7. Select the Call icon
  8. Press and hold the 0 key until the + appears
  9. Dial the country code, area code and phone number
    • Example: + (country code)(area code/city code)(phone number)
    • Example: + 1 416 253 6008

Solution 2: Disable Captain/Crew calling
  1. Open the Iridium GO! app
  2. Tap on the “Settings” icon
  3. Tap on “Captain/Crew calling”
  4. Set the “Enabled” slider to the off position
  5. Tap the “Save” button
  6. Repeat solution 1 to place a call

Follow the steps below if you are unable to place calls using the Iridium GO! and keep receiving the error message, “The number you have reached is not in service, please check the number and try your call again” on your Android device.

Solution 1: Calling a North American number
  1. Deploy the antenna to power on the Iridium GO!
  2. The Iridium GO! will display bars of signal strength
  3. The Iridium GO! will then display Searching followed by Iridium once the device has registered
  4. Connect to the Iridium GO! Wi-Fi hotspot
  5. Launch the Iridium GO! application
  6. Login using the desired profile (Guest is default)
  7. Select the Call icon
  8. Press and hold the 0 key until the + appears
  9. Dial the country code, area code and phone number
    • Example: + (country code)(area code/city code)(phone number)
    • Example: + 1 321 253 6660

Select the green phone icon to initiate the call If you continue to receive “The number you have reached is not in service, please check the number and try your call again”, proceed to Solution 2.

Solution 2: Clear Iridium GO! application settings
  1. From your Android home screen, navigate to Settings
  2. Select Applications/Application Manager
  3. Scroll down and select Iridium GO!
  4. Select Clear data
  5. Select Clear cache
  6. Select Force stop
  7. Navigate back to your home screen
  8. Repeat the instructions in Solution 1.

Solution 3: Disable Captain/Crew calling
  1. Open the Iridium GO! app
  2. Tap on the “Settings” icon
  3. Tap on “Captain/Crew calling”
  4. Uncheck the “Enabled” checkbox
  5. Tap the back button on your phone
  6. Try placing a call

Follow the steps below if you are unable to place a call to an Iridium subscriber or receive a call on your Iridium device using Two-Stage Dialing.

In order to place a call to an Iridium subscriber or receive a call on your Iridium device using Two-Stage Dialing, the subscriber must place an outbound call and successfully establish the call for the very first time. Once this has been done, the Iridium subscriber line will be registered for Two-Stage Dialing and calls will be routed correctly.

NOTE: Due to the Iridium service outage that occurred on October 20, 2016, all Two-Stage Dialing subscriber registrations were cancelled. To re-instate the Two-Stage Dialing registration an outbound call must be established.

A call can be placed free of charge by dialing Iridium’s automated test number at +1-480-752-5105.

Follow the steps below if the other party you are trying to speak to is unable to hear you during a call using an iOS device on Iridium GO!

Note: This issue may occur with model iPhone 4 and below using iOS 7.1.2.

Solution: Disable Mute Restriction
  1. Go to iOS settings
  2. Select “General”
  3. Scroll down and select “Restrictions”
  4. Scroll down and select “Privacy”
  5. Select “Microphone”
  6. Make sure your microphone is set “On”
    • Note: if it is set to “Off”, this is the reason that outbound audio is not working properly.

The below instructions can be used to reset your Iridium GO! Mail and Web password (the @myiridium.net email address):

  1. Go to https://www.iridium.com/mailandweb/password-retrieval/
  2. Enter your Iridium GO! Mail and Web email address.
  3. Click on “Submit”
  4. A password reset link will be sent to the backup email address that you specified when creating your Iridium GO! Mail and Web account.

Follow the steps below for assistance on how to disable the Iridium GO! SIM PIN:

For Android:
  1. Join the Iridium GO! Wi-Fi network with your phone or tablet.
  2. Open the Iridium GO! app.
  3. When prompted to login use the username: guest and the password: guest
  4. Tap on the “Submit” button.
  5. You will be challenged for a PIN, enter 1111.
  6. Tap the “OK” button.
  7. Tap on “Settings.”
  8. Scroll down to and tap on “Security.”
  9. Tap on “Disable SIM lock.”
  10. Tap on “Existing SIM PIN.”
  11. Enter 1111.
  12. Tap on the “OK” button.
  13. Tap on the back button on your Android device.
  14. A dialogue box with the statement “Do you want to save?” will appear, tap on the “Save” button.

For Apple iOS:
  1. Join the Iridium GO! Wi-Fi network with your phone or tablet.
  2. Open the Iridium GO! app.
  3. When prompted to login use the username: guest and the password: guest
  4. you will be challenged for a PIN, enter 1111.
  5. Tap on the “OK” button.
  6. Tap on the “Submit” button.
  7. Tap on “Settings.”
  8. Tap on “Security.”
  9. Tap on “SIM Lock Status.”
  10. Tap on “Disable SIM Lock.”
  11. Tap on “Enter Number” to the right of “Existing SIM PIN.”
  12. Enter 1111.
  13. Tap anywhere on the screen (away from the on-screen keyboard).
  14. Tap on the “Save” button.

Follow the steps below if your Iridium GO! device is not transmitting Wi-Fi signal and you are unable to find the Iridium GO! Wi-Fi network using your mobile device.

Solution: Perform a hard reset
  1. Power on the Iridium GO! by lifting the antenna into the on position.
  2. Remove bottom cover and the battery from the Iridium GO!
  3. Pull back the external antenna gromet exposing the external antenna port and factory reset button
  4. Press and hold the factory reset button located in the external antenna compartment using a pin or paper clip
  5. While holding factory reset button, insert the battery and continue to hold the factory reset button for 30 seconds
  6. Release the factory reset button after 30 seconds and wait for the Iridium GO! to power on
  7. Once the Iridium GO! has powered on and displays Searching, search for the Iridium GO! Wi-Fi network using your mobile device
  8. The Iridium GO! Wi-Fi network will dispaly IRIDIUM-XXXXX (where XXXXX is a unique 5 digit number)
  9. You can now connect to the Iridium GO! Wi-Fi network and begin using your device

Follow the steps below on how to configure the SOS button for the Iridium GO!. You have the option to use GEOS as the SOS monitoring and dispatch facility or you can use your own contacts to notify in the event an SOS is declared.

Note: The Iridium GO! application is required to configure the SOS feature.

Solution 1: Registering for and using GEOS
  1. Visit https://www.geosalliance.net/geosalert/monitor_iridium.aspx
  2. Select Iridium GO! from the drop-down menu.
  3. Accept GEOS monitoring terms and conditions.
  4. You will be required to enter the following information:
    • GO! Phone number
    • GO! SIM card number
    • GO! Phone IMEI
    • First and last name
    • Address
    • Country and citizenship
    • Primary and secondary emergency contacts
    • Additional medical info
  5. Once you have completed registration, navigate to the SOS settings in the Iridium GO! app.
  6. Select “GEOS Service” followed by “Use”, enter the 5-digit authorization code provided by GEOS and select submit.
  7. If successful, the SOS settings will appear and the SOS action is set to Call and Message, for the GEOS service.
  8. You also have the option to add additional emergency contacts under Message Recipients
  9. Once completed, store SOS settings on the Iridium GO! device:
    • For iOS, select “Save”.
    • For Android, navigate “Back”, then “Save”.

Solution 2: Decling GEOS and using your own emergency contacts
  1. Navigate to the SOS settings in the Iridium GO! app.
  2. Select “GEOS Service” followed by “Do not use” to decline GEOS service.
  3. Select SOS Action. The call action enables an automatic phone call to your designated call recipient when SOS is initiated from the Iridium GO!. The Message action enables automatic Emergency SMS alerts scheduled at five-minute intervals until cancelled.
  4. Under Call Recipient, enter the number for your call recipient. It is important that the number is entered in the correct international format with the international access code (+ or 00), country code, and phone number for proper routing. (I.e. +13215861234)
  5. Under Message Recipient, enter the message recipient(s). Recipients can either be entered as an email address or a mobile phone number in the correct international format for SMS purposes.
  6. Once completed, store your SOS settings on the Iridium GO! device:
    • For iOS, select “Save”.
    • For Android, navigate “Back”, then “Save”.

Follow the instructions below on how to insert and charge the battery on the IsatPhone 2.

Inserting and Removing the Battery

Your phone is supplied with a rechargeable battery, which may not be fully charged when you take it out of the box.

Note: Always switch the device off and disconnect the charger before removing the battery.

  1. Remove the battery by pressing the catch and lifting the battery up and out of the phone.
  2. Insert the battery by pressing battery forward and down. It will click into place.

Charging the Phone Battery

Your phone is powered by a rechargeable lithium-ion battery. To maximize its life and its charging capacity, the first time you charge the battery, charge it overnight. Use only Inmarsat-supplied or approved batteries, and recharge your battery with Inmarsat-supplied or approved charges for the phone. Do not leave the battery charging for extended periods of time.

The battery can be charged by:

  1. Using the AC charger (connecting to a wall socket)
  2. Using the micro USB cable (connecting to a PC)
  3. Using the car charger (connecting to a vehicle cigarette lighter/power outlet)

You also have the option of using a solar charger. Contact us for details.

Step 1: Register to the network
  1. Rotate and extend the antenna so it is pointing at the sky
  2. Face towards the general direction of the equator and the phone will begin to register

Note: The Inmarsat satellites are geostationary and they do not change location. The satellites are positioned across the equator therefore you will need to ensure you are facing the satellite from your region. If you do not face the right direction you will not register to the network. The signal indicator will show bars, if it does not, turn 90 degrees to the right and continue doing so until you have achieved signal gain.

Step 1: Register to the network
  1. Rotate and extend the antenna so it is pointing at the sky
  2. Face towards the general direction of the equator and the phone will begin to register

Note: The Inmarsat satellites are geostationary and they do not change location. The satellites are positioned across the equator therefore you will need to ensure you are facing the satellite from your region. If you do not face the right direction you will not register to the network. The signal indicator will show bars, if it does not, turn 90 degrees to the right and continue doing so until you have achieved signal gain.

Step 2: Place a call
  1. Press and hold the 0 key until the + appears
  2. Dial the country code, area code and phone number
    • Example: + (country code)(area code/city code)(phone number)
    • Example: + 1 321 258 1234

Follow the steps below on how to call the IsatPhone from a landline or cellular phone.

Solution 1: Dial from North American landline or cell phone

Call the phone by using the following format: 011 870 770 000 000.

Solution 2: Calling from another IsatPhone

Use the following format when dialing: 00 870 770 000 000.

Step 1: Register to the network
  1. Rotate and extend the antenna so it is pointing at the sky
  2. Face towards the general direction of the equator and the phone will begin to register

Note: The Inmarsat satellites are geostationary and they do not change location. The satellites are positioned across the equator therefore you will need to ensure you are facing the satellite from your region. If you do not face the right direction you will not register to the network. The signal indicator will show bars, if it does not, turn 90 degrees to the right and continue doing so until you have achieved signal gain.

Step 2: Compose & send a text message
  1. Press Menu
  2. Choose the Messaging icon (white envelope) and press Select
  3. Highlight New message and press Options
  4. Highlight New message and press Select
  5. Highlight Text message and press Select
  6. Enter the destination phone number (I.e. + 1 416 253 6008) in the To field
  7. Type in the desired message into the text field, up to a maximum of 160 characters
  8. Press the Option once the message has been created
  9. Highlight Send and press Select
Step 1: Register to the network
  1. Rotate and extend the antenna so it is pointing at the sky
  2. Face towards the general direction of the equator and the phone will begin to register

Note: The Inmarsat satellites are geostationary and they do not change location. The satellites are positioned across the equator therefore you will need to ensure you are facing the satellite from your region. If you do not face the right direction you will not register to the network. The signal indicator will show bars, if it does not, turn 90 degrees to the right and continue doing so until you have achieved signal gain.

Step 2: Call voicemail
  1. Hold the 1 key until the phone dials voicemail
  2. The automated greeting will prompt for your 4 digit PIN code
    • The 4 digit PIN code is the last 4 digits of your SIM serial number
Solution 1: Register to the network
  1. Rotate and extend the antenna so it is pointing at the sky
  2. Face towards the general direction of the equator and the phone will begin to register
  3. Once registered, press and hold the 1 key to call voicemail
  4. The automated greeting will prompt for your 4 digit PIN code
    • The 4 digit PIN code is the last 4 digits of your SIM serial number

Note: The Inmarsat satellites are geostationary and they do not change location. The satellites are positioned across the equator therefore you will need to ensure you are facing the satellite from your region. If you do not face the right direction you will not register to the network. The signal indicator will show bars, if it does not, turn 90 degrees to the right and continue doing so until you have achieved signal gain.

Solution 2: Re-program the voicemail access number
  1. Press Menu
  2. Highlight Settings and press Select
  3. Highlight Call settings and press Select
  4. Scroll down to Voicemail Number and press Select
  5. Highlight the SIM card icon with the number +870772001899 and press Options
  6. Highlight Activate and press Select
  7. Press the red key back out to the home screen
  8. Press and hold the 1 key to call voicemail
Step 1: Enter PIN code
  1. Enter PIN code 8888 and press the “OK” key

Step 2: Disable PIN code
  1. Press the “Menu” key
  2. Highlight “Settings” and press the “Select” key
  3. Highlight “Security” and press the “Select” key
  4. Highlight “PIN request” and press the “Select” key
  5. Highlight “Off” and press the “OK” key
  6. Enter PIN code 8888 and press the “OK” key
  1. Press the left soft key (located above the green call key)
  2. Press the down arrow key twice and press the left soft key
  3. Press the down arrow key twice and press the left soft key
  4. Press the left soft key once
  5. Highlight “English” and press the left soft key

Follow the steps below on how to register for GEOS and configure your IsatPhone 2.

Step 1: Register with GEOS
  1. Navigate to http://www.geosalliance.com/inmarsat/
  2. Select option “Register or Manage Your Inmarsat Device
  3. Read and accept the GEOS terms & conditions
  4. Select option “First Time Registration” and click Continue
  5. Complete the GEOS registration form, fill out all of the required fields and click Register when done
  6. Once you have submitted and successfully completed the registration form you will be presented with a registration confirmation message
  7. You will also receive a welcome email from GEOS Alliance, providing you with the emergency contact details to configure your IsatPhone 2.

Step 2: Configure IsatPhone 2
  1. Power on your IsatPhone 2 handset
  2. Press Menu
  3. Navigate to Location Services and press Select
  4. Scroll to Assistance Button and press Select
  5. Scroll to Configure and press Select
  6. Scroll to Call Config and press Select
  7. Scroll to Add New Recipient and press Select

Follow the steps below on how to enable and disable the keypad lock on the IsatPhone Pro and Isatphone 2.

Solution 1: Enable keypad lock
  1. Press the “Menu” key.
  2. Highlight “Settings” and press the “Select” key.
  3. Highlight “Security” and press the “Select” key.
  4. Highlight “Automatic keypad lock” and press the “Select” key.
  5. Highlight the time interval you want to use and press the “OK” key.
Step 1: Register to the network
  1. Rotate and extend the antenna so it is pointing at the sky.
  2. Make sure you are facing in the direction of the satellite.

Note: the satellites are geostationary, they do not change location. You will need to make sure you are facing the satellite in your region. If you do not face the right direction you will not register to the network. The signal indicator will show bars, if it does not, turn 90 degrees to the right and continue doing so until you have achieved signal gain.

Step 2: Activate diverts
  1. Press the “Menu” key.
  2. Highlight “Settings” and press the “Select” key.
  3. Highlight “Call settings” and press the “Select” key.
  4. Highlight “Call divert” and press the “Select” key.
  5. Highlight “If busy” and press the “Select” key.
  6. Highlight “To voice mailbox” and press the “Select” key.
  7. The phone will send a command to the network.
  8. Highlight “If no reply” and press the “Options” key.
  9. Highlight “Network default” and press the “OK” key.
  10. Highlight “To voice mailbox” and press the “Select” key.
  11. Highlight “If out of reach” and press the “Options” key.
  12. Highlight “To voice mailbox” and press the “Select” key.
  13. Highlight “If not available” and press the “Options” key.
  14. Highlight “Activate” and press the “Select” key.
  15. Highlight “Network default” and press the “OK” key.
  16. Highlight “To voice mailbox” and press the “Select” key.

Step 3: Place test call

Place a test call using the following format +870 and the phone number. Dial 011 870 if calling from a cell phone or landline in North America.

Follow the steps below on how to check your prepaid balance from the IsatPhone Pro & IsatPhone 2.

Solution: Check Pre-paid Balance
  1. Press Menu
  2. Highlight Settings, and press Select
  3. Highlight Prepay, and press Select
  4. Highlight Balance Enquiry, and press Select

Alternative methods for checking the balance:
  1. To check your airtime balance, dial 591 from your Inmarsat handheld phone or +870 77 200 0591 from any other phone. Ensure to have your satellite phone number ready.
  2. On Inmarsat IsatPhone Pro you can also just press *106# while connected to the network to have your airtime balance displayed as text on your Isatphone Pro.

Follow the steps below on how to obtain and send the current GPS position on the IsatPhone Pro & IsatPhone 2.

Step 1: Launch GPS application
  1. Rotate and extend the antenna so it is pointing at the sky.
  2. Make sure you are facing in the direction of the satellite.
  3. Press the “Menu” key.
  4. Highlight the “GPS position” icon and press the “Select” key.
  5. The phone will obtain your GPS information.

Step 2: Sending position
  1. From the GPS application, press the “Options” key.
  2. Highlight “Send GPS location” and press the “Select” key.
  3. Select either text or email.
  4. In the “To” field enter the phone number or email address of the recipient.
  5. To add a contact from your phonebook, press the “Options” key and select “Add recipient.”

Solution 2: Disable the keypad lock
  1. Press the “Menu” key.
  2. Highlight “Settings” and press the “Select” key.
  3. Highlight “Security” and press the “Select” key.
  4. Highlight “Automatic keypad lock” and press the “Select” key.
  5. Highlight “Off” and press the “OK” key.

  1. Iridium rental, postpaid, and prepaid customers can place a test free call free of charge. Testing your handset before travel, or periodically while stowed away is highly recommended to ensure your handset is fully operational when you need it. For those that don’t use the handset often or for extended periods of time, it’s recommended that your stow the handset at room temperature, away from cold, humidity and direct sunlight. It’s good practice to power on your handset and fully charge the battery at least every 1-2 months.

    Placing a test call is simple and once connected, you’ll receive an automated greeting stating your test call is successful.

    Instructions:
    1. Take your handset outside.
    2. Press and hold the power button to power on your handset.
    3. Extend your antenna and ensure you have a clear line of sight to the sky, preferably away from any large obstructions or heavy canopy.
    4. Wait for the handset to display “Registered”. A green LED indicator will also be displayed indicating you have signal.
    5. Dial +1-480-752-5105 (press and hold 0 to obtain +) or dial 00-1-480-752-5105.
    6. Press the Green button to initiate the call.
    7. If your call is successful, you’ll hear an automated greeting stating your call has been successfully connected.

Using your cell phone, compose a new message.

  1. In the recipient field, enter the full Iridium phone number starting with a + or 00.
  2. I.e. +881623412340 / 00881623412340
  3. In the message field, enter your desired message and press SEND.

Follow the steps below on how to check the prepaid minute balance from the Iridium 9505A, 9555 & Iridium Extreme.

Solution: Check remaining minutes
  1. The satellite phone must be registered with the Iridium network.
  2. Enter 2888 on the phone and press the green button. This will inform you of the number of minutes still available for use.

Iridum Subscribers can call 911 from within the United States. The territory, as defined by the FCC is: the 50 United States, District of Columbia, Puerto Rico and the U.S. Virgin Islands.

Iridium 911 services will not work in Canada. Canadian customer need to obtain local emergency numbers before leaving cellular coverage.

Here are some common Q&As:

Q: What happens when you dial 911 outside the territory? Will my 911 call still go through?
A: No. It will not transfer to the emergency call center. Your call will terminate to a switch message instructing you to hang-up and dial the emergency provider or your service provider directly.

Q: Does emergency 911 service need to be provisioned by a Service Provider for it to work?
A: No. Iridium will ensure that all applicable subscribers have this service available to them

Q: How does emergency 911 service work?
A: The caller dials ‘911’ from an Iridium handset. The call is sent to the Intrado emergency 911 call center. A trained professional answers the call, requests the nature of the emergency, the caller’s name, callback number and location. The operator identifies the most appropriate PSAP, contacts them, relays the information acquired and then transfers the caller. The caller is then connected directly to the PSAP. If the caller is not fluent in English, the emergency 911 call center has access to a Language Line Service that can translate the call.

Q: How does an Iridium subscriber access emergency 911 services from the handset?
A: Simply turn on the handset, rotate the antenna, press “9 1 1” and “ok”. If you are using a prepaid or crew calling SIM, you will still dial “9 1 1”. DO NOT dial the leading access numbers of “698” or “2888”

Q: Can you access emergency 911 services without a SIM card?
A: The FCC requires that mobile satellite service providers do not need to provide service for non-initialized handsets (handsets without a SIM).

Q: What happens if my call drops, is disconnected or I hang-up? Will the call center know my location and attempt to contact me?
A: If your call drops or is disconnected, even if you hang-up, before you were able to provide your MSISDN or location, the call center will not be able to call you back or locate you. If you provided your location, the call center will contact the appropriate PSAP and provide them with the information they had acquired. If you were able to provide your MSISDN, the call center will make up to three (3) attempts to call you back. They will still contact the PSAP with your information, even if they are unable to reach you. The call center will ask first for your location and then your callback number.

Follow the instructions below to update the time settings of your Iridium 9505A, 9555 & Iridium Extreme due to the Iridium network time change/re-epoch. The Iridium GO! will handle the time change automatically.

Note: For Iridium Satellite Phone users, the planned epoch time change on March 3, 2015 will have no impact to service availability and the ability to successfully complete phone calls, SMS messages, or establish data services. However, the displayed time and date will revert to December 29, 2007, 7:26:29 UTC and will progress on this baseline until phone settings are adjusted to the new Iridium epoch time.

Please be advised, these instructions should completed after March 3, 2015 in order to display the correct date and time.

Solution: Restore Time Settings for Iridium 9555 & Iridium Extreme
  1. Dial *#99#2014051114235500#
  2. Press the green key
  3. Power handset off
  4. Power handset on
  5. Allow handset to register to the network
  6. Handset will now display the correct time
    • Note: If the time displayed is incorrect, check your time zone settings by proceeding with the following
  7. Press Menu
  8. Scroll to Setup and press Select
  9. Scroll to Time & Date and press Select
  10. Scroll to Select Time Zone and press Select
  11. Choose the desired UTC time zone and press Select
  12. Handset will now display the correct time

Solution: Restore Time Settings for Iridium 9505A
  1. Press Menu
  2. Scroll to Phone Setup and press OK
  3. Scroll to Set Time and Date and press OK
  4. Scroll to Set Home Time + Date and press OK
  5. Enter the current time in 24hr format and press OK
  6. Enter the current date (dd/mm/yy) and press OK
  7. Press and hold the C button to exit the menu

If you have an Iridium Voicemail service on your Iridium Prepaid or Monthly Plan you will be able to store up to 50 messages in your mailbox at one time. These voicemail messages are limited in duration to one minute per voicemail message.